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  • Why is my spa not heating?
    Check which mode you are in: rest or ready. See ‘Topside Control’ section in your spa manual.
  • How do I drain my spa?
    Draining The Spa Detailed instructions how to drain your spa are located towards the back section of your spa manual accompanying your spa. We recommend that you drain and clean your spa no less than 3 or 4 times per year, depending on how frequently you use it and how well you maintain your water. Note: Cabinet styles may vary. Drain Location: The drain is located in the lower right hand corner of the cabinet under the topside control panel. This position is the innermost closed position. Step 1: Using your hand, pull and slide out the drain plug to the outermost extended closed position. Step 2: In the outermost extended closed position, unscrew the cap. Water should not drain out in this position. Step 3: Screw on a garden hose. Place the other end of the hose in the area you want the water to drain to. Step 4: Once the hose is in place, push in the hose/drain valve half way in to the middle ‘open drain position’ and drain your spa. *Note: if you push it in all the way to the innermost closed position, the water will not drain. Step 5: When you are done draining your spa, reverse these steps to close the drain, screw on the cap and push in the valve to the innermost closed position.
  • The system is receiving proper voltage, why doesn't anything function?
    Check for blown fuses, burn marks or signs of tampering in the box. Power down the spa, and reset the GFCI. If problem persists, contact customer service for tech support.
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